Network - Wireless & Wired Connections

[Marisa]

My Roku stick is giving me the option to use hotel and dorm mode. I choose my college’s WiFi and it connects without asking if this is a home network or a hotel/dorm. I have already tried resetting the network settings, but it doesn’t do anything. I was able to use the dorm mode in my last on campus apt. It won’t let me get to authorization, so the online link is useless to me. 

[mescen]

I have purchased a streaming stick for business travel.  How do I access the hotel/dorm mode?  At no point does it ask for my network username, which is required.  It just goes directly to the password once I've selected the network.

[RokuDanny-R · Accepted solution]

@mescen 

Thanks for the inquiry.

Have you activated your device before accessing the hotel & dorm mode? You will need to activate your device before using your device in hotel & dorm mode. If needed you can try activating your device with an alternate network such as a mobile hotspot.

For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Please keep us posted and we will continue to assist you from there.

Thanks,
Danny

[twiceover]

Same problem here with a premier.  Connects, doesn't give option for hotel connect.  Shows as connected but will not access Internet.

Worked fine for many days.  Then I assume the authentication finally renewed and now doesn't work.

Unfortunate.

[Turmoilbreak1]

My Roku stick is activated and it gives me a Roku direct number to find in my wifi. But when I into my wifi is not there at all even after refreshing and turning my wifi off and on.  I Fing find it and it's really frustrating

[rondy1991]

I've got it all the way set up but I'm still not getting this option, even in advanced settings. there simply is no option there, and when i try to connect it suggests I restart the device, which i have done multiple times. How can I enable this feature?

[rondy1991]

Hello, I've got my roku set up by using a hotspot but I still see no option for hotel and dorm connect- I've looked everywhere (yes, everywhere)! when i try to connect it suggests I restart my roku, which I have done multiple times. how can I enable this feature?

[Nighpanel]

Danny, this is NOT a fix. Most people on here have already “activated” device at home... We all need a real solution or we will all move on to a Firestick.

[gsmo51]

3810x stick not showing hotel / dorm option ever. I even did a full reset and reactivation, still nothing. Yes, I did all the updates. I believe you have disabled this option with a firmware update.

[rdb55]

Brand new Roku user here. Bought the streaming stick+ and no matter what I try I cannot get the option to connect to hotel or dorm mode. I have registered the device and it simply doesn't show any options for me to correct this. An actual fix would be nice or I am going to return this device...your move Roku...