Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku stick not getting Dorm and Hotel internet option

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My Roku stick is giving me the option to use hotel and dorm mode. I choose my college’s WiFi and it connects without asking if this is a home network or a hotel/dorm. I have already tried resetting the network settings, but it doesn’t do anything. I was able to use the dorm mode in my last on campus apt. It won’t let me get to authorization, so the online link is useless to me. 

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Roku Employee
Roku Employee

Re: Hotel / Dorm Mode for Streaming Stick

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@mescen 

Thanks for the inquiry.

Have you activated your device before accessing the hotel & dorm mode? You will need to activate your device before using your device in hotel & dorm mode. If needed you can try activating your device with an alternate network such as a mobile hotspot.

For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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12 Replies
Level 7

Hotel / Dorm Mode for Streaming Stick

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I have purchased a streaming stick for business travel.  How do I access the hotel/dorm mode?  At no point does it ask for my network username, which is required.  It just goes directly to the password once I've selected the network.

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Roku Employee
Roku Employee

Re: Hotel / Dorm Mode for Streaming Stick

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@mescen 

Thanks for the inquiry.

Have you activated your device before accessing the hotel & dorm mode? You will need to activate your device before using your device in hotel & dorm mode. If needed you can try activating your device with an alternate network such as a mobile hotspot.

For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 13

Re: Hotel / Dorm Mode for Streaming Stick

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Same problem here with a premier.  Connects, doesn't give option for hotel connect.  Shows as connected but will not access Internet.

Worked fine for many days.  Then I assume the authentication finally renewed and now doesn't work.

Unfortunate.

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Re: Hotel / Dorm Mode for Streaming Stick

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My Roku stick is activated and it gives me a Roku direct number to find in my wifi. But when I into my wifi is not there at all even after refreshing and turning my wifi off and on.  I Fing find it and it's really frustrating

Level 7

Re: Hotel / Dorm Mode for Streaming Stick

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I've got it all the way set up but I'm still not getting this option, even in advanced settings. there simply is no option there, and when i try to connect it suggests I restart the device, which i have done multiple times. How can I enable this feature?

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Level 7

Re: Hotel / Dorm Mode for Streaming Stick

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Hello, I've got my roku set up by using a hotspot but I still see no option for hotel and dorm connect- I've looked everywhere (yes, everywhere)! when i try to connect it suggests I restart my roku, which I have done multiple times. how can I enable this feature?

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Level 7

Re: Hotel / Dorm Mode for Streaming Stick

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Danny, this is NOT a fix. Most people on here have already “activated” device at home... We all need a real solution or we will all move on to a Firestick.

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Level 7

Re: Hotel / Dorm Mode for Streaming Stick

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3810x stick not showing hotel / dorm option ever. I even did a full reset and reactivation, still nothing. Yes, I did all the updates. I believe you have disabled this option with a firmware update.

Level 7

Re: Hotel / Dorm Mode for Streaming Stick

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Brand new Roku user here. Bought the streaming stick+ and no matter what I try I cannot get the option to connect to hotel or dorm mode. I have registered the device and it simply doesn't show any options for me to correct this. An actual fix would be nice or I am going to return this device...your move Roku...

 

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