Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Highland1
Level 7

Roku showing poor download speed but WiFi strength is good

Hi, I’ve had my roku stick for about 2 years and had no issues with it. In the past month it is constantly showing a poor download speed at 0mbps. I’ve tested the signal of my broadband and it’s very strong, and none of my other devices have any issues. I’ve tried resetting the network settings but that doesn’t, has anyone got any tips?

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Roku showing poor download speed but WiFi strength is good

No guarantees, but this has always worked for me when I've needed to re-establish the WiFi connection on a Roku device:

Reboot your router (Yes, do this even if your other devices have no problem finding and connecting to your network.)

When your router comes back up, restart your Roku via:
Separate Roku device: Settings > System > System restart
Roku TV: Settings > System > Power > System restart

Reconnect to your network via Settings > Network > Set up connection

If this still doesn't work, try pulling the power plug on your Roku for a minute or so then plugging it back in. When it's finished restarting, try to reconnect the network again.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Highland1
Level 7

Re: Roku showing poor download speed but WiFi strength is good

Ah thank you, just tried this but still not working! Wonder if I need to bite the bullet and buy a new stick! 

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sandrabh22
Level 7

Re: Roku showing poor download speed but WiFi strength is good

I need hep please. I did not know there was no live customer service however, my internet connection is good and have unplugged and restarted device. It states 1nmbp download speed as poor. What is the download speed suppose to be? How is the correction made?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku showing poor download speed but WiFi strength is good

@sandrabh22

Thanks for the post.

Have you already tried rebooting your wireless network to see if that helps the issue you are experiencing? In addition, have you tried changing the wireless channel that your router is using?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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