Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku showing poor download speed but WiFi strength is good

Hi, I’ve had my roku stick for about 2 years and had no issues with it. In the past month it is constantly showing a poor download speed at 0mbps. I’ve tested the signal of my broadband and it’s very strong, and none of my other devices have any issues. I’ve tried resetting the network settings but that doesn’t, has anyone got any tips?

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2 Replies
Level 20

Re: Roku showing poor download speed but WiFi strength is good

No guarantees, but this has always worked for me when I've needed to re-establish the WiFi connection on a Roku device:

Reboot your router (Yes, do this even if your other devices have no problem finding and connecting to your network.)

When your router comes back up, restart your Roku via:
Separate Roku device: Settings > System > System restart
Roku TV: Settings > System > Power > System restart

Reconnect to your network via Settings > Network > Set up connection

If this still doesn't work, try pulling the power plug on your Roku for a minute or so then plugging it back in. When it's finished restarting, try to reconnect the network again.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Roku showing poor download speed but WiFi strength is good

Ah thank you, just tried this but still not working! Wonder if I need to bite the bullet and buy a new stick! 

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