Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kmgbear82
Level 7

Roku says not connected but connected to wifi

My roku in the livingroom just started saying not connected. Went through settings and it's connected to my wifi. Did the normal reboot with it. Reset the router and modem. I replaced the batteries in the remote and paired it back up. Did the unplug thing and plug it back in. Everything else in my house is connected to my wifi.  My other roku is connected and has no issues. I have read that people are having the same issue has this been fixed? I don't want to go have to go buy a new one and have the same problem. Please help

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku says not connected but connected to wifi

Hi @Kmgbear82

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos