Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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No86
Level 7

Roku premium not connecting to internet all of a sudden

My roku premium just stopped connecting to my internet today. I have tried restarting my router, restarting the roku, factory restarting the roku, changing the broadcasting channel of my WiFi and none of it has worked. All other devices in my house are connected to WiFi and working. I don’t know what else to try! Any suggestions would be very helpful

32 REPLIES 32\
JabaridBene
Level 8

Re: Roku premium not connecting to internet all of a sudden

I'm having the same issue i tried all the troubleshooting steps still won't connect to my internet 

Dobbins909
Level 8

Re: Roku premium not connecting to internet all of a sudden

Mine has also stopped connecting to the internet today. I can find my internet by scanning but when I go to connect to it it shows where it doesn't connect even though I have excellent service. I have restarted my router and my roku device along with a factory reset and it still hasn't solved the problem. I even went into my internet provider and checked to make sure that my router is working properly. Which it is. But nothing is working for my roku  

DBDukes
Community Streaming Expert

Re: Roku premium not connecting to internet all of a sudden

@No86 @Dobbins909 @JabaridBene 

A few questions to clarify things. This thread talks about a "Roku Premium." There isn't a device model by that name, but there is a "Roku Premiere," so I'm going to assume we're actually talking about the Roku Premiere.

If that's correct, we're talking about connection issues with the Roku Premiere. However, it's not clear if we're talking about model 4620 (which supports both 2.4 GHz and 5 GHz networks), or model 3920 (2.4 GHz only). We could also be talking about the Premiere+ (model 4630, 2.4 GHz and 5 GHz), or model 3921 (2.4 GHz only).

Here's why that matters. Your home network supports:

  1. 2.4 GHz only
  2. 5 GHz only
  3. Both 2.4 GHz and 5 GHz

Now, if it supports both, but the 2.4 GHz stopped working for some reason, and you have the 3920 or 3921, you would get exactly the symptoms you describe.

If you control the network, then this is less likely, unless there's a new issue that's developed with your router. If your ISP controls your wireless router settings, then they could have changed to 5 GHz only. Note that this has happened in the past, though it's not what I'd consider extremely common.

With that bit of info, we need to find out if your device is 2.4 GHz only, and if your wireless network is transmitting on 2.4 GHz.

Next, if it is, there are issues that could interfere with that connection. If the channel your 2.4 GHz network is using is extremely crowded -- this includes other networks using the same channel, not just yours -- then it could cause issues. Roku seems more susceptical to 2.4 GHz issues more than other devices, to me at least.

So, what model device do you have? And what band and channel is your wireless network using?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Dobbins909
Level 8

Re: Roku premium not connecting to internet all of a sudden

Mine is Model-3930x. It can find my internet through scan and when I go to connect it pops up connecting and then it doesn't connect to my wireless connection. I have restarted my Roku and my modem numerous times and still nothing.

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JabaridBene
Level 8

Re: Roku premium not connecting to internet all of a sudden

Mine is 3930rw im running 5.0

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Dbouch22
Level 7

Re: Roku premium not connecting to internet all of a sudden

Same is happening to me, been all day and my wireless internet is fine, can’t find anything useful to help! 

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Dobbins909
Level 8

Re: Roku premium not connecting to internet all of a sudden

I got my Roku to work after I went into my internet app and reset my modem and my settings. 

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LittleIggy
Level 7

Re: Roku premium not connecting to internet all of a sudden

I have the same Roku and am having this exact same issue with both of them. They both stopped connecting last night.

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aude2022
Level 7

Re: Roku premium not connecting to internet all of a sudden

Me too! Stopped working 2 days ago now and internet works just fine my other devices work all fine too it’s just  my Roku 🤷🏼‍♀️

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