Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Csisi85
Level 7

Roku premiere drops connection from router

Every couple of days my Roku premiere drops connection and won't connect to my router, the way to fix this is by resetting the router. Is there anything I can do with the settings so it always stays connected?

It's upstairs attached to my TV and the router is down stairs so a wired connection isn't possible. 

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Roku premiere drops connection from router


@Csisi85 wrote:

Every couple of days my Roku premiere drops connection and won't connect to my router, the way to fix this is by resetting the router. Is there anything I can do with the settings so it always stays connected?

It's upstairs attached to my TV and the router is down stairs so a wired connection isn't possible. 


A wired connection would not be possible if you were right beside the router -- the Premiere has no Ethernet port.

I too have to restart my router every so often, even though other devices on the network have no problems.  I wish I had a solution for you -- I'd like one myself.  I've always wondered if the problem would go away with a newer, better router.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

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