Network - Wireless & Wired Connections

[RokuDanny-R]

Hi,

Thanks for letting us know what have you tried so far.

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll get you in touch with our support team for more assistance.

Thanks,
Danny

[HeyheyA]

When you say reset network settings, do you mean the Roku or the router?