Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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imrahulpoddar
Level 7

Roku premier not able to identify wireless network and connect.

Recently I have been experiencing problem with my Roku Premier as it not able to identify the wireless network and connect. I have a vizio smart tv and it has inbuilt Smartcast and I also have a Xfinity Flex device form comcast. Now these 2 are connected to the same wireless network with excellent connection. I think there is something wrong with the Roku device. I restarted the router , roku device, tried everything mentioned on roku support. Nothing works. 

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6 Replies
joycebu
Level 7

Re: Roku premier not able to identify wireless network and connect.

I hope someone can answer because I have the exact same problem. Smartcast Vizio TV w/ excellent connect to the network but Roku suddenly can't find the connection, even though it worked fine the last time I used it. I even changed the HDMI cable. 

HELP

Joyce

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Northern16
Level 7

Re: Roku premier not able to identify wireless network and connect.

I am having the same issue. Roku premier is not identifying my phone hotspot as a wireless network. I can connect other devices to my hotspot without any problem, but when I scan wireless networks on my Roku it does not pick up my Iphone's hotspot. Very disappointing

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renojim
Level 21

Re: Roku premier not able to identify wireless network and connect.

The Premiere will only connect to 2.4GHz and channels 1 to 11.  If your phone's hotspot is 5GHz it won't see it.

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Northern16
Level 7

Re: Roku premier not able to identify wireless network and connect.

Is there a software upgrade so it can work off a 5GHz hotspot?

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renojim
Level 21

Re: Roku premier not able to identify wireless network and connect.

No; not possible.

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atc98092
Level 21

Re: Roku premier not able to identify wireless network and connect.

2.4 and 5 GHz are two completely separate radio bands. That requires a radio for each band, or a dual band radio. There's no way to update any Roku device to add either. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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