Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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imrahulpoddar
Level 7

Roku premier not able to identify wireless network and connect.

Recently I have been experiencing problem with my Roku Premier as it not able to identify the wireless network and connect. I have a vizio smart tv and it has inbuilt Smartcast and I also have a Xfinity Flex device form comcast. Now these 2 are connected to the same wireless network with excellent connection. I think there is something wrong with the Roku device. I restarted the router , roku device, tried everything mentioned on roku support. Nothing works. 

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6 REPLIES 6\
joycebu
Level 7

Re: Roku premier not able to identify wireless network and connect.

I hope someone can answer because I have the exact same problem. Smartcast Vizio TV w/ excellent connect to the network but Roku suddenly can't find the connection, even though it worked fine the last time I used it. I even changed the HDMI cable. 

HELP

Joyce

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Northern16
Level 7

Re: Roku premier not able to identify wireless network and connect.

I am having the same issue. Roku premier is not identifying my phone hotspot as a wireless network. I can connect other devices to my hotspot without any problem, but when I scan wireless networks on my Roku it does not pick up my Iphone's hotspot. Very disappointing

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renojim
Community Streaming Expert

Re: Roku premier not able to identify wireless network and connect.

The Premiere will only connect to 2.4GHz and channels 1 to 11.  If your phone's hotspot is 5GHz it won't see it.

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Northern16
Level 7

Re: Roku premier not able to identify wireless network and connect.

Is there a software upgrade so it can work off a 5GHz hotspot?

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renojim
Community Streaming Expert

Re: Roku premier not able to identify wireless network and connect.

No; not possible.

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atc98092
Community Streaming Expert

Re: Roku premier not able to identify wireless network and connect.

2.4 and 5 GHz are two completely separate radio bands. That requires a radio for each band, or a dual band radio. There's no way to update any Roku device to add either. 

Dan

Roku Community Streaming Expert

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