Network - Wireless & Wired Connections

[RokuDanny-R]

@Jennel

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model device are you using? What are you seeing on screen? Is there a light on your Roku device? How are you powering the Roku device?

With more information we will be able to assist you further.

Thanks,
Danny

[JMAY1]

I am not able to connect also.  I have a Roku Premiere | HD/4K/HDR Streaming Media Player, Simple Remote and Premium HDMI Cable.  I have reset everything and it is not connecting.

[AvsGunnar]

@JMAY1 

Is your Premiere seeing your 2.4gz network connection?  Under your Settings...Network, press SCAN AGAIN, is your network showing up as an option? 

Do you see any indication at your router that the 2.4gz is broadcasting? (perhaps an LED light or such)? You may have to access your router via admin. panel login and verify channels are broadcasting and enabled.

Basics to troubleshoot is to restart your router and let it reboot, then do a reboot of your Roku Premiere (Setting..System..System Restart.)  Then proceed to Network Settings.