I connected the Roku to the guest network in the hotel but it never prompted hotel network
to enter credentials. I read the forums about getting an additional router and using the MAC address and it just doesn’t make any sense to do all these things that is why I bought this expensive stick . Something must be wrong with the timing . I am staying at a Marriott but that shouldn’t make a difference. Yes I reset and restarted the stick but it still doesn’t work . The software is up-to-date I did that at home before I came to the hotel . What am I missing? Roku has crummy software or bugs?
You clearly didn’t read her question. I’m having the same problem. Since most hotels make you sign in once a day it’s becoming a pain. It’ll work following all of the instructions you posted for a few days, and all of a sudden it just says it’s connected without asking if I’m in a hotel or dorm (which means no service once I try to watch anything), or it’ll ask but then not send out a network to log into on my phone. OR it sends out the network, but then never sends you to the log in screen. I hope there is an update soon that fixes this bug. I got a roku because I travel a lot and it's like taking my whole set up on the road with me. I’m constantly resetting the networks on the roku and my phone and restarting both.
See my post above: "Also, look in the Settings/System/Advanced System Settings/Device Connect. That has to be enabled or the Hotel prompt won't appear. " I travel quite a bit and it always works for me. However, I will say that I had difficulty using my iPad as the device used to enter the authentication method, as the Roku times out before I'll complete the entry. But using my laptop so far has been 100% successful. But yes, you have to get the prompt about being on a hotel connection before you can do that.