Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Twilmer
Level 7

Roku not finding my network.

I am setting up my new roku express plus and when I go to set up my network it can’t find my network. I’ve tried re scanning and restarting both the modem and Roku but it won’t find my network. My other devices are connecting and working fine. 

3 Replies
makaiguy
Level 20

Re: Roku not finding my network.

Is your network on the 5 GHz wifi band?  The budget model Express can only see and use the 2.4 GHz wifi band.   Most (all?) routers with the 5 GHz band also support the 2.4 GHz band - you may need to turn it on in your router configuration.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Abraheem
Level 7

Re: Roku not finding my network.

I am having the same issue on my Roku Express. I read that it might be due to an update, but since I already reset my device, I have no way of reverting back to the older version. Any tips how to fix this as customer service is currently closed?

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makaiguy
Level 20

Re: Roku not finding my network.

If you have a recently received Roku firmware version 9.3 and have a Linksys router, see if this post helps:

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-won-t-connect-to-netwo...

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos