Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Twilmer
Level 7

Roku not finding my network.

I am setting up my new roku express plus and when I go to set up my network it can’t find my network. I’ve tried re scanning and restarting both the modem and Roku but it won’t find my network. My other devices are connecting and working fine. 

4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Roku not finding my network.

Is your network on the 5 GHz wifi band?  The budget model Express can only see and use the 2.4 GHz wifi band.   Most (all?) routers with the 5 GHz band also support the 2.4 GHz band - you may need to turn it on in your router configuration.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Abraheem
Level 7

Re: Roku not finding my network.

I am having the same issue on my Roku Express. I read that it might be due to an update, but since I already reset my device, I have no way of reverting back to the older version. Any tips how to fix this as customer service is currently closed?

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makaiguy
Community Streaming Expert

Re: Roku not finding my network.

If you have a recently received Roku firmware version 9.3 and have a Linksys router, see if this post helps:

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-won-t-connect-to-netwo...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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RH321
Level 8

Re: Roku not finding my network.

In my case it was something really dumb.

Years ago, who knows when and who remembers why, I decided to implement MAC address filtering on the old router I was using as an access point.

Once I stumbled across that and removed that filtering, my new ROKU Express connected fine.

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