Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Blanko1996
Level 7

Roku not connecting

Roku won’t connect to internet but everything else in my house is. Anybody have the same problem and if so how did you solve it?

3 Replies
boogernose
Level 18

Re: Roku not connecting

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Karenroberts915
Level 7

Re: Roku not connecting

No one has reached out to me to fix this mess and this is infuriating me!

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MaryFranco
Roku Employee
Roku Employee

Re: Roku not connecting

Hi @Karenroberts915,

We appreciate your contact.

Can you please provide more information about the issue you are experiencing? Do you get an error message when you try to connect to your wireless network, or does the issue occur when you stream a specific channel? What troubleshooting steps have you taken so far to try to resolve the issue? 

With more information, we will be able to assist you further.

Thanks,

Mary

 

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