Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Blanko1996
Level 7

Roku not connecting

Roku won’t connect to internet but everything else in my house is. Anybody have the same problem and if so how did you solve it?

5 Replies
boogernose
Level 18

Re: Roku not connecting

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Karenroberts915
Level 7

Re: Roku not connecting

No one has reached out to me to fix this mess and this is infuriating me!

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku not connecting

Hi @Karenroberts915,

We appreciate your contact.

Can you please provide more information about the issue you are experiencing? Do you get an error message when you try to connect to your wireless network, or does the issue occur when you stream a specific channel? What troubleshooting steps have you taken so far to try to resolve the issue? 

With more information, we will be able to assist you further.

Thanks,

Mary

 

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EmileeLaren82
Level 7

Re: Roku not connecting

I have tried all troubleshooting methods offered by Roku. My iPhone, iPad and PC are all connected to my wireless home internet, and working appropriately. My Roku Express+ device will not connect to my wireless. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku not connecting

Thanks for reaching out, @EmileeLaren82.

You have the Roku Express and it is a single-band wireless device which means it only supports a 2.4 GHz connection. Your Roku Express will not recognize the 5Ghz network. You need to make sure that your 2.4 GHz network is active by using your mobile phone and check if you can detect the 2.4 GHz network. We also suggest you reach out to your Internet Service Provider or ISP for assistance in checking if the 2.4 GHz network is active and not hidden. 

Thanks,

Mary
 

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