Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku not connecting to wifi

I don’t know where else to post this, but my Roku doesn’t want to connect to my wifi or hotspot. Everything else works perfectly with the internet except my Roku device. It’s the the Roku Premiere and I’ve barely had it for five months. I don’t know if it’s the actual wifi (which i doubt) or the device. Thanks for reading.

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Level 10

Re: Roku not connecting to wifi

The first basic troubleshooting is to restart your router and then restart your Premiere.  Sometimes, just the restart of both the router and the Roku device will take care of the connection issues.

Premiere will only connect your 2.4gz band of your network wifi.  Verify that your 2.4gz band is enabled/broadcast, protocols g/n (mixed) selected, a channel between 1-11 set, not auto or 12,13,14, and your bandwidth is set to 20mhz.

Similar for your hotspot, try setting your hotspot to recognize only 2.4gz, not 5gz, and see if your Premiere now connects.

Basically have to eliminate your network setup as culprit.  What happens often is that the Auto settings of a router switches its settings to ones not compatible with Roku, so some manual assignments to the router must be made.

Post back with your results or if you need more help.

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