Wi-Fi & connectivity

[RokuKariza-D]

Hello @LenSonny

Thanks for the post.

Since you are getting an error code, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know if there's any difference after!

All the best,
Kariza

[Fourmom]

I have reset TV modem router called internet service unplugged only device not working in house batteries brand new 

[RokuKariza-D]

Hi @Fourmom

Thanks for the post.

If you have tried the suggestions in my post above, could you tell us who your internet service provider is? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Keep us posted!

All the best,
Kariza