Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jmontg
Level 7

Roku not connecting to wifi no matter what i do

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It just stopped, i thought it was because it was raining but literally every other device i use is working perfectly fine. i’ve restarted the roku, soft reset, hard reset, i’ve reset my internet modem, i’ve turned it off and on again, ive unplugged and replugged. i’ve tried factory resetting my roku and literally nothing works. this isn’t a problem on my internets side, not only have i troubleshooted that separately and ensured that wasn’t the issue but this is the only thing not working. Do i just have to purchase a new one?!

1 Solution

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makaiguy
Community Streaming Expert

Re: Roku not connecting to wifi no matter what i do

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@jmontg--

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but it's possible there are others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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8 REPLIES 8\
makaiguy
Community Streaming Expert

Re: Roku not connecting to wifi no matter what i do

Jump to solution

@jmontg--

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but it's possible there are others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

Gablubird
Level 7

Re: Roku not connecting to wifi no matter what i do

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My problem started 9-27-21.  I have restarted Roku device several times. I have reset my modem and router several times. I have contacted my internet supplier, Spectrum, with no service interruptions reported and the signal test was completed with flying colors.

checked internet connection on Roku and it says it is connected with excellent signal; however, I click on any channel and I am told there is no connection. Occasionally, I receive error code 16, but I am always instructed to set up connection which is still showing connected with excellent signal. HELP!!!

renojim
Community Streaming Expert

Re: Roku not connecting to wifi no matter what i do

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@Gablubird, do you go through the connection process again even though it says it's connected?  When my Roku devices restart they always claim they are not connected even though they obviously are (I can ping and telnet to them).  I just run through the connection process again and all is well.

Roku Community Streaming Expert

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Gablubird
Level 7

Re: Roku not connecting to wifi no matter what i do

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I have reconnected several times.  I have also not reconnected because it shows connected

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renojim
Community Streaming Expert

Re: Roku not connecting to wifi no matter what i do

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@Gablubird, the only thing I can think of to try, and it's a stretch, is to change the DNS settings in your router, especially if your router is set to use your ISP's DNS server.  Try 8.8.8.8 (Google).

If you can, you might want to use your phone's hotspot feature and connect to that just to see what happens.  If that works, then it points to something in your router.

If forgot to ask, are you using the supplied power adapter and not your TV's USB port (if applicable)?  If not, use the supplied power adapter.

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jmontg
Level 7

Re: Roku not connecting to wifi no matter what i do

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Thanks, I looked through my security settings with xfinity and that seemed to be the issue.. i really appreciate your reply Smiley Happy

fridaY2965
Level 7

Re: Roku not connecting to wifi no matter what i do

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Thanks. This fixed the problem.

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Pianodood3
Level 7

Re: Roku not connecting to wifi no matter what i do

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My problem is similar only I can get one of my Roku’s to connect and the other one won’t.🤷🏻‍♂️

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