Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Jason5_
Level 7

Roku not connecting to the wifi and the wifi router is in the same room

The wifi router is in the same room as the roku and it can't find it. Its a Roku Express + And I have restarted and rested and still nothing

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4 Replies
makaiguy
Community Streaming Expert

Re: Roku not connecting to the wifi and the wifi router is in the same room

Try this, in this order:

  • Restart the router.
  • Restart your Roku.
  • Reestablish the network connection.

Let us know how you make out.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Jason5_
Level 7

Re: Roku not connecting to the wifi and the wifi router is in the same room

Did that too

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makaiguy
Community Streaming Expert

Re: Roku not connecting to the wifi and the wifi router is in the same room

Per this chart all Roku Express+ models (3710, 3910, 3931) have single band wifi receivers.  This means they work with wifi in the 2.4 GHz band only.  If your router is a multi-band model that does not have the 2.4 GHz band turned on, your Express+ will not see the network.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Jason5_
Level 7

Re: Roku not connecting to the wifi and the wifi router is in the same room

it was on the wifi before Labor day then during some point during Labor day it stopped being connected to the wifi

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