Wi-Fi & connectivity

[Trouble25]

These are the settings on my wifi box and not sure how to make my wifi connection open

[AvsGunnar]

@Trouble25 

Settings look pretty good at first glance.  I will look closer this eve when I have time and do a markup for with any changes.

Go ahead and download this user manual for the Franklin T9.  This way I can refer to page number as needed. (https://calyxinstitute.org/devices/franklin-t9/franklin-t9-manual.pdf)

For an open network, just remove your password. (leave password field empty).  May also have to select "Open" under Authentication Method, but generally not necessary if field is allowed to be left blank. This is just for testing.  Reenable a password after testing.

[SimmonsSheila]

when connecting to the internet, it has a green check and a red X

[AvsGunnar]

@SimmonsSheila 

Need a little more info.  Please post your Roku device model number, your router model number, and your ISP (internet provider) and any error messages you are seeing on screen.

In the meantime, you can try restarting both your Roku device and the Router (as well as any peripheral modems and extenders if part of the network.)

[Shante44]

Roku not  connecting to the internet 

[RokuMary-F]

Hi @Shante44,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

We also recommend starting here to troubleshoot internet network issues: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Pmartin74]

What should i do

[RokuKariza-D]

Hi @Pmartin74

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[mspuddles-54]

I did everything numerous times. Not showing Roku connected. It looked connected once when I went to my fubo nothing happened. Getting very frustrated. Been without for a week 

[RokuKariza-D]

Hello @mspuddles-54

Thanks for the post.

Could you tell us more about your concern? What are the troubleshooting steps you've tried? Does the issue only occur on a specific channel or all channels installed on your Roku device? Please also provide us with the model number of your Roku. This can be found in Settings > System > About. 

With more information, we can assist you further.

All the best,
Kariza