Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Sdotbrown83
Level 7

Roku no connecting to Xfinty wifi

My roku express is not connecting to my wifi. It finds it and when I put in my password it says I need to restart my device and my router. I have been doing it for 2 days now and it still is not working. I even switched tvs and roku devices. 

What is going on 

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku no connecting to Xfinty wifi

Hey @Sdotbrown83

Thanks for the post. 

Do you get the error code 014.30 on your TV screen when you're experiencing the issue? If yes, please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings System About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Roku no connecting to Xfinty wifi

Problem may have been caused by a recent update from Xfinity to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Dian9
Level 7

Re: Roku no connecting to Xfinty wifi

This is a recurrring problem for me too. Someone else in this community suggested deactivating the subscription then reactivating it. I tried that and it worked - i was able to enjoy the Roku channels that day. the next day I had to go through the same steps.  This is not acceptable - but it worked twice. So every day I have to deactivate and reactive may account!!!  Yesterday, that practice did not work. I am really frustrated and wonder what is wrong. The system says that my connection is Excellent.  My connection is excellent but Roku is awful.  You know there's something inherently wrong when Roku not connecting to Xfinity wifi" is an option on the trouble shooting list. FIX THE PROBLEM ROKU.

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JE12
Level 7

Re: Roku no connecting to Xfinty wifi

The exact thing is happening to both our TVs with Roku. Says no internet connection. Even though it lists our internet as Excellent strength. We also have Xfinity internet. Tried many times to restart Roku and Xfinity box. 

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