Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
we recently moved to a new house but our Roku premiere is remembering our previous wifi connection from old house and I can't get it to connect to the new network despite rebooting the roku several times. Please help! Thanks!
Where is this chain of things you list, starting with settings? Can I do this from a computer, or must I be navigating the streaming sticks interface? I ask, because I cannot get my cell phone to connect to the streaming device, this is the heart of the issue!
I’m having his issue and I am using the app on my cell phone. Since the app on my cell is connected to my new network and the streaming device connected to my tv is using my old network, the 2 can no longer communicate.
If you can reconfigure your new router to use the same net name (SSID) and password as your previous network, then your Roku should connect to the net. Connect your phone to the same net, you should once again be able to use the Roku app to control the Roku.
Failing that, you'll need to get a compatible remote to reconfigure your Roku to connect to the new network.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
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