Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Plecorich
Level 7

Roku network connectivity

we recently moved to a new house but our Roku premiere is remembering our previous wifi connection from old house and I can't get it to connect to the new network despite rebooting the roku several times. Please help! Thanks!

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6 REPLIES 6\
renojim
Community Streaming Expert

Re: Roku network connectivity

Try performing a network reset from Settings->System->Advanced system settings->Network connection reset.

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makaiguy
Community Streaming Expert

Re: Roku network connectivity

Are you using the remote control for your Premiere, or are you trying to use the Roku app on a phone?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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BrandinD
Level 7

Re: Roku network connectivity

Where is this chain of things you list, starting with settings?  Can I do this from a computer, or must I be navigating the streaming sticks interface?  I ask, because I cannot get my cell phone to connect to the streaming device, this is the heart of the issue! 

 

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BrandinD
Level 7

Re: Roku network connectivity

I’m having his issue and I am using the app on my cell phone.  Since the app on my cell is connected to my new network and the streaming device connected to my tv is using my old network, the 2 can no longer communicate. 

 

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renojim
Community Streaming Expert

Re: Roku network connectivity

@BrandinD, yep, you're right.  They can no longer communicate.  Unless you can set up your new Wi-Fi to match your old Wi-Fi you'll need an actual remote.  There is no other way.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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makaiguy
Community Streaming Expert

Re: Roku network connectivity

If you can reconfigure your new router to use the same net name (SSID) and password as your previous network, then your Roku should connect to the net.  Connect your phone to the same net, you should once again be able to use the Roku app to control the Roku.

Failing that, you'll need to get a compatible remote to reconfigure your Roku to connect to the new network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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