Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Samsonite
Level 7

Roku keeps dropping the connection

My roku keeps dropping the wireless connection.  I was having an excessive buffering problem, so I reset everyting. I have reset the modem numerous times and have reset the roku as well.  I set up the connection and it connect and says the signal strength is excellent.  Then when I go to netflix or yotube, the connection is lost.  It seems resettign made it worse. My laptop and phone have no issues connecting to the wireless router and streaming in the same location as the roku.  

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku keeps dropping the connection

@Samsonite 

Thanks for the inquiry.

Have you tried changing the wireless broadcast channel on your router to see if this resolves your issue? Have you tried moving the device closer to your router?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos