Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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skoehn8
Level 7

Roku keeps disconnecting from wifi

My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. Its very frustrating. When I go to reconnect, I get stuck on “looking for available networks” and have to unplug my Roku. Makes me contemplate on sending it back if theres no fix. 

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Roku keeps disconnecting from wifi

I've never had one disconnect THAT frequently but I have had occasional disconnects. 

This has always worked for me to re-establish my net connection when it has been lost or not performing well:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Incidentally, I replaced my old Western Digital router with a new Acer one several months ago and have not had a wifi disconnect since then.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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