Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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emiliorosas
Level 7

Roku keeps disconnecting from the internet and reconnects

So has anyone been having the problem where they’re TCL Roku tv has been disconnecting and connecting from the internet? Like I if I Wanna use Pandora it plays a song  like normal then it says “not connected to the internet” then I leave the app and my tv isn’t connected to the internet. Is it my tv internet or what?

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AvsGunnar
Community Streaming Expert

Re: Roku keeps disconnecting from the internet and reconnects

@emiliorosas 

Many reports of the RokuTVs losing network connection throughout forum.  Normally after being off for a bit, not usually during streaming though.

Perhaps try changing the wireless channel it is assigned to in router or perhaps use the 2.4ghz band if you are currently using 5ghz.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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