Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Puzzeled1
Level 7

Roku is showing wifi/internet connection but is not connected to the internet

The Roku is showing in the setting section that wifi and internet connection are ok during a check of connection settings. Wifi is showing strong connection. Unable to get any of the channels to download.  Hitting the * key the Roku device says there is no internet connection despite the system check saying that there is both wifi and internet connection. Checking with my tablet I can see the wifi connection is working and I am able to access the internet. None of the usual fixes seem to work - turning  systems (both modem and Roku) and resetting everything both manually and via settings including a program entry and re-set changes nothing. How can the roku system say there is both wifi and internet connection during a system check but the back door of using the Star * key show no internet connection an dhow do I fix this. This happening to 2 Roku systems in the household (2 different TVs)

24 REPLIES 24\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku is showing wifi/internet connection but is not connected to the internet

@Puzzeled1

Thanks for the post.

Have you tried connecting your devices to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Yurtsville
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

We are having The exact same problem in our home today on three tvs with 3 roku devices suddenly not connected to internet.  Help.  The wifi working on other devices in the home.

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renojim
Community Streaming Expert

Re: Roku is showing wifi/internet connection but is not connected to the internet

@Yurtsville, have you rebooted your modem/router?  Unplug the power for several seconds and then plug it back in.  After a few minutes try your Rokus again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Paulglantz
Level 8

Re: Roku is showing wifi/internet connection but is not connected to the internet

It seems Xfinity is putting a stop to this down loaded Xfinity hot spot on my Roku. Says not supported when I enter the numbers. Big Business is stopping small guys again.

3rdmcc
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

I have 5 roku devices in my home and 3 of them stopped connecting to the internet. Did all of suggestions and the 3 will not connect.

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mcbeard
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

Same here, I thought my express had just failed after resets, powering down router, etc… so I went out and got an Ultra tonight and the same thing, it will not connect to any xfinity signal although full strength, 4 feet away.

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0 Kudos
India96
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

My Roku in my living room suddenly disconnects from WiFi I been trying to get it back connected my up stairs TVs are fine.. is there a glitch that could be going on 

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SobeHall
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

@RokuDanny-R 

This is not a fix or an appropriate response from a Roku Employee.  You don't know what Roku device is being used, or anything specific about the setup, but you automatically point the finger at the router/modem/internet etc ... not a good look for Roku ... I have 25 devices all connected to the internet at my home and all have worked flawlessly except for one ... I'll let you guess which one ... a hint ... it starts with Roku ... 

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Puzzeled1
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

Normally I would agree with you but after switching out the unit and getting the same response and being able to use the wifi system and internet with a tablet everywhere else the server is the only unresolved variable 

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