Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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terrap
Level 7

Roku is not connecting to the Internet

Roku is not connecting to the Internet.  I have two sticks, both stopped working and say "Network Connection Problem".  My wifi is working fine.  None of the channels work on Roku, but they do work on my laptop.  Roku has some sort of outage so that no sticks can connect to channels.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Outage- Roky not working All channels are down

Hey @terrap

Thanks for the post.

To clarify, are you getting the error message 'Network Connection Problem' when you launch any channels installed on your Roku even if the device is connected to your Wi-Fi? Please check your player's network connection by navigating to Settings > Network > About.

We'll be able to assist you once we have further details of your concern.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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