Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mirandae89
Level 7

Roku is eit not connecting to "excellent" internet or with very slow playback and poor video quality

I have the Roku Express and we did have internet issues yesterday which we got resolved. At least it works on all of our devices except the Roku. Either the internet doesn't connect at all despite having "Excellent" connection per the roku or it will connect but opening apps takes a long time to load, the video plays with terrible quality, and buffers a lot. I have restarted the internet modem and roku device multiple times and I have no problems on other devices on the same TV. I searched through other topics of similar issues and the suggestions of restarting the devices and changing batteries in the remote don't work. The other suggestion I've seen is that the roku might be getting old but I've only had this device for a month and a half so I really hope that isn't the lifespan of this.

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9 REPLIES 9\
Hooliganx
Level 7

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

I had a similar issue when I looked into my router I found it looked like the Roku was still connected even though it wasn't. I unplugged my Roku rebooted my router made sure the Roku was out of my router. If your router saves devices delete it.  Restarted the Roku then connected fine. 

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Mirandae89
Level 7

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

It worked! Thank you so much!

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pnash
Level 7

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

How do you make sure Roku is out of the router?

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StreamerUser
Level 20

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

@pnash 

You access the modem/router/gateway's configuration pages with your browser (e.g https://192.168.0.1- the address will be different for different devices) and remove it from a device listing page (or a DHCP page).

Otherwise, just restarting/rebooting the modem/router/gateway suffices.

pnash
Level 7

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

Thanks I rebooted router but still only Fair connection.  I have an older Roku Express so I might need a newer model.  

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Mirandae89
Level 7

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

Hello everyone,

The Roku started doing the same thing where it wouldn't connect to the internet despite saying it has an Excellent signal strength. I did the same thing where I unplugged the Roku, then restarted my internet router and made sure the roku was deleted from its remembered devices. Now that I've plugged everything in again the roku still cannot connect to the internet.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

@Mirandae89

Thanks for the follow up.

Have you made sure that the router is broadcasting in 2.4 GHz and have you already tried changing the wireless channel that you are using to see if that helps what you are seeing?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jw408
Level 7

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

Hi Danny,

Yes - my router is broadcasting in 2.4 GHz. I have multiple Roku sticks around my house and - go figure - only the one closest to the router won’t connect. Even though it says the signal strength is “Excellent.” I’ve tried everything - restarting/resetting the router, restarting/resetting the Roku… can’t figure it out. What else should I try?

Thanks.

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renojim
Community Streaming Expert

Re: Roku is eit not connecting to "excellent" internet or with very slow playback and poor

@jw408, try swapping the non-connecting stick with one that does connect.  See if the problem follows the stick or where a stick is located.

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