Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kesanmits48
Level 7

Roku having trouble connecting to Network inexplicably?

Hi all, we have a strange problem where our roku cannot connect to our wifi network. We have phones, laptops, FLex, etc, all on the network no problem, but the roku refuses to connect. What could be happening and how do we fix it?
25 Replies
makaiguy
Level 21

Re: Roku having trouble connecting to Network inexplicably?

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting).
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Osaze360
Level 7

Re: Roku having trouble connecting to Network inexplicably?

Dude.

0 Kudos
Kawalker
Level 7

Re: Roku having trouble connecting to Network inexplicably?

I have literally done it all... I’ve rebooted, restarted, disconnected power, and tried deleting apps. I’m at the point that I am resetting to factory settings and now it won’t let me... 

 

I’m at a loss. Wtf... 

0 Kudos
jimalso
Level 8

Re: Roku having trouble connecting to Network inexplicably?

try workaround: change modem channel (not auto) and (re) 'set up connection'

my wordy answer at:

https://community.roku.com/t5/Network-Wireless-Wired-Connections/ROKU-TV-Suddenly-won-t-connect-to-I...

0 Kudos
JimB4
Level 8

Re: Roku having trouble connecting to Network inexplicably?

I have two TV's using Roku Streaming Stick+ devices.  Both worked fine for several months, then one began having issues with displaying Netflix and Prime movies.  Checking the network connection (Settings/Network/Check Connection), the WiFi signal strength indicated "good" but the internet download speed was "poor" measuring 0 - 2 MBPS.  The other TV/Roku combination was physically further away from my wireless router and on a different floor of the house, but measured an internet download speed of 45 MBPS.  I chatted with Roku support several times, and they felt it must be an intermittent internet problem.  Switching Roku's between TV's did not solve the problem - the TV closest to the router was always the one with the poor signal.  Finally I switched the power cords that lead from the USB port on the TV to the Roku stick, and the problem followed the power cord.  Turns out the power cord also contains an "AWR" (Advanced Wireless Receiver) which is basically the WiFi antenna for the Roku stick.  When I chatted with the Roku help line again, the representative checked and it turns out that faulty AWR's are a known issue and Roku agreed to send me new ones.  Problem solved!

0 Kudos
MP0823
Level 9

Re: Roku having trouble connecting to Network inexplicably?

Mine is having the same issue since the update. Chat person said it "can't be a roku problem because it connects to your mobile hotspot" but everything else I own connects to the internet just fine. The roku won't even connect with a wired connection.

KOnine
Level 7

Re: Roku having trouble connecting to Network inexplicably?

None of that works for me. Having the same problem.

0 Kudos
PVL
Level 8

Re: Roku having trouble connecting to Network inexplicably?

Hi Jim. Could you tell me how you managed to chat to theRoku helpline? I can't find a way of doing it,

JimB4
Level 8

Re: Roku having trouble connecting to Network inexplicably?

yeah, they don't make it easy.....click on Support/Support Home.  Then click on "Setup and Troubleshooting".    Scroll all the way to the bottom of the page, and right above the purple banner, on the right you will see "Agent Support" and under that, you click on "check support options".  In the drop-down menu that appears, select "questions about setup or using my Roku" and click "Continue".  

Now, you have to select a product, and some do not give you the chat option.  I have a Roku Streaming stick+ and that one does have the option to chat with a support person so I would pick that one if your's does not give you the option.  Next, you have to select an issue - choose "wireless network setup and reliability". Ignore the menu that appears and click the purple button (lower right) that says "Need More Help".  That will FINALLY take you to a page where you can contact customer support by chat or email.  

Like I said, they don't make it easy and don't ask how I figured this out!