Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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KLH2
Level 7

Roku has not put up my wireless network. It has been on scan for hours

My new Roku Express 4K is still on the same page since I plugged it in my tv. This is not my first Roku so I know how to connect and the others connected fine.  After selecting English it goes to Wireless scan..... Looking for wireless networks.  It has been on this for hours. My internet is on and I even unplugged it and restarted it to be sure the connection was good. I am still waiting for this to get to where I can pick my network. Please help me. 

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2 REPLIES 2\
MilesT
Level 11

Re: Roku has not put up my wireless network. It has been on scan for hours

Unsure if express 4k supports both 2.4ghz and 5ghz WiFi, and whether it supports all WiFi channels.  May need to check that on router.

Or the new device is defective out of the box, return for a replacement.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku has not put up my wireless network. It has been on scan for hours

@KLH2

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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