Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Drehm16
Level 7

Roku express will not find network

As of yesterday my Roku will not find my network. I have called internet provider, it is nothing on their end as it is still working on other devices, just not Roku. I also went out and purchased A new Roku thinking it was that, but nope. 

how can I get it to find my network? I have never had any troubles before. 

0 Kudos
2 REPLIES 2\
renojim
Community Streaming Expert

Re: Roku express will not find network

Express models work only on 2.4GHz and only channels 1 through 11.  If you're outside the US your router may have switched to an unsupported channel.  Either way, see what channel your router is using and try a different one.  Don't use "Auto".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
StreamerUser
Level 20

Re: Roku express will not find network


@Drehm16 wrote:

As of yesterday my Roku will not find my network. I have called internet provider, it is nothing on their end as it is still working on other devices, just not Roku. I also went out and purchased A new Roku thinking it was that, but nope. 

how can I get it to find my network? I have never had any troubles before. 


Your Roku may have updated to OS10 (Settings/System/About)

Try Network connection reset (Settings/System/Advanced system settings)

0 Kudos