Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
New to Roku and have had some connection issues - took me a while but I've pinned the problem down to the WiFi channel used - anything over 11 results in the Roku not seeing the SSID and not being able to connect. Is this a hardware limitation or a software issue?
I've seen various posts on the form about new and/or intermittent connection issues - one explanation could be:
- new connection issue when all was working previously - new software problem causing connection failure when channel is greater than 11
- intermittent connection issue - WiFi channel selection set to automatic on the router. Sometimes the WiFi channel is less than or equal to 11 => OK, sometimes it's greater than 11 => KO
The Roku and the router are 3 feet apart. On the router, I create a unique SSID and test with each channel from 1-14. On the Roku, for channels 1-11 I scan, connect - signal strength excellent. For channels 12-14 the Roku doesn't see the SSID.
I'd like to report this as a bug - any non-US users will get bitten by this if they are using WiFi channels 12-14, either explicitly or via auto channel selection.
I know I can work around this by manually setting the channel to 1-11 but it shouldn't be necessary and it's a horrible user experience to have to change a well configured network just to accommodate one piece of equipment.