Network - Wireless & Wired Connections

[tdb63]

New to Roku and have had some connection issues - took me a while but I've pinned the problem down to the WiFi channel used - anything over 11 results in the Roku not seeing the SSID and not being able to connect. Is this a hardware limitation or a software issue?

I've seen various posts on the form about new and/or intermittent connection issues - one explanation could be:

- new connection issue when all was working previously - new software problem causing connection failure when channel is greater than 11

- intermittent connection issue - WiFi channel selection set to automatic on the router. Sometimes the WiFi channel is less than or equal to 11 => OK, sometimes it's greater than 11 => KO

[renojim]

Where are you located?  In the U.S. we only have channels 1 to 11.

[tdb63]

Right (https://en.wikipedia.org/wiki/List_of_WLAN_channels#2.4_GHz_(802.11b/g/n/ax).

I'm in the UK

[boogernose]

There are so many variables that can affect wifi.,

Radar, Microwaves, power lines, Garage door openers....

2..4 ghz is  optimal at any channel.

If you have an old Router you can make a Bridge or just plug it in.

and use it instead.

Roku's really dont need a lot of Bandwidth.If you put a Merlin in a

Mini Cooper it will fall out the bottom.

You might get Lucky and find the sweet spot.

[tdb63]

The Roku and the router are 3 feet apart. On the router, I create a unique SSID and test with each channel from 1-14. On the Roku, for channels 1-11 I scan, connect - signal strength excellent. For channels 12-14 the Roku doesn't see the SSID.

I'd like to report this as a bug - any non-US users will get bitten by this if they are using WiFi channels 12-14, either explicitly or via auto channel selection.

I know I can work around this by manually setting the channel to 1-11 but it shouldn't be necessary and it's a horrible user experience to have to change a well configured network just to accommodate one piece of equipment.