Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Annasierra39
Level 7

Roku express plus not connecting to the internet

My roku express plus and roku premiere will not connect to the internet as of this morning ive reset my rokus my internet called my internet provider they said if its just the rokus its a roku problem and I can't get a hold of customer service please help 

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3 Replies
renojim
Level 21

Re: Roku express plus not connecting to the internet

Do you have Spectrum by any chance?

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Annasierra39
Level 7

Re: Roku express plus not connecting to the internet

Yes I have spectrum

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dardar
Level 7

Re: Roku express plus not connecting to the internet

Hi, had same problem here. Have spectrum. Went to the store and exchanged modem. All 3 rokus working now!

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