Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
YAK12
Level 7

Roku express not working

My device suddenly disconnected from my wifi and cannot find it anymore after several attempts and even factory setting it. Bought it only over a month ago. What do I do? Roku Express (3930, 3931 series)  

0 Kudos
1 Reply
RokuMary-F
Roku Employee
Roku Employee

Re: Roku express not working

Hi @YAK12,

We appreciate your contact.

I would recommend checking out our Support page for troubleshooting issues

here: What should I do if I cannot connect to my home ... - Roku

You have the Roku Express and it is a single-band wireless device which means it only supports a 2.4 GHz connection. Your Roku Express will not recognize the 5Ghz network. You need to make sure that your 2.4 GHz network is active by using your mobile phone and check if you can detect the 2.4 GHz network. We also suggest you reach out to your Internet Service Provider or ISP for assistance in checking if the 2.4 GHz network is active and not hidden.

Thanks,

Mary

0 Kudos