Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Roku express not recognizing wireless network. Other devices like my cell phone do. I have cycled power on both roku and modem and still does not recognize network
Thanks for letting us know about the issue that you are experiencing.
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected?
Thanks for letting us know about the issue that you are experiencing.
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected?
My express + was working until I did upgrade to by router. My router is dual has 2.4 and 5. I can ping my neighbours wireless but it won't find mine. I try everything that people have requested to do on this. nothing is working.
Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Some users have reported they were able to connect when their router was only broadcasting the 2.4 GHz when they had a dual band router.
My modem's software was upgraded last night and to my surprise, the 2.4ghz signal disappeared. The 5GHZ was still working as was all my other devices (even a Roku TV). Once I realized this, replaced the modem with an upgrade and my wifi signal returned. Check if that's the issue.
Roku Express worked fine for over a year, then dropped network and would not reconnect. I tried several times a day for a week just in case the problem was just a glitch. Nothing. I reset, changed cables, etc. I live in senior apt complex that has free internet, I do have Norton VPN installed and set up. Nothing happened or changed before the drop of network, it just quit recognizing ANY network.
I have a roku plus stick ... was watching tv ... now not connected. ; My prime TV and another tv with its own roku stick are both; work.ing. I cannot get this tv to connect.
