Network - Wireless & Wired Connections

[IamBlessed]

Roku express not recognizing wireless network. Other devices like my cell phone do. I have cycled power on both roku and modem and still does not recognize network

[RokuDanny-R · Accepted solution]

Hi,

Thanks for letting us know about the issue that you are experiencing.

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 

Please keep us posted.

Thanks,
Danny

[cbourque]

Hello

My express + was working until I did upgrade to by router. My router is dual has 2.4 and 5. I can ping my neighbours wireless but it won't find mine. I try everything that people have requested to do on this. nothing is working.

[RokuDanny-R]

@cbourque 

Thanks for the inquiry.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Some users have reported they were able to connect when their router was only broadcasting the 2.4 GHz when they had a dual band router.

Thanks,
Danny

[phelmers]

My modem's software was upgraded last night and to my surprise, the 2.4ghz signal disappeared.   The 5GHZ was still working as was all my other devices (even a Roku TV).  Once I realized this, replaced the modem with an upgrade and my wifi signal returned. Check if that's the issue.