Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 8

Roku express not recognizing wireless network.

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Roku express not recognizing wireless network. Other devices like my cell phone do. I have cycled power on both roku and modem and still does not recognize network
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Roku Employee
Roku Employee

Re: Roku express not recognizing wireless network.

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Hi,

Thanks for letting us know about the issue that you are experiencing.

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
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Roku Employee
Roku Employee

Re: Roku express not recognizing wireless network.

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Hi,

Thanks for letting us know about the issue that you are experiencing.

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Roku express not recognizing wireless network.

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Hello

My express + was working until I did upgrade to by router. My router is dual has 2.4 and 5. I can ping my neighbours wireless but it won't find mine. I try everything that people have requested to do on this. nothing is working.

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Roku Employee
Roku Employee

Re: Roku express not recognizing wireless network.

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@cbourque 

Thanks for the inquiry.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Some users have reported they were able to connect when their router was only broadcasting the 2.4 GHz when they had a dual band router.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku express not recognizing wireless network.

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My modem's software was upgraded last night and to my surprise, the 2.4ghz signal disappeared.   The 5GHZ was still working as was all my other devices (even a Roku TV).  Once I realized this, replaced the modem with an upgrade and my wifi signal returned. Check if that's the issue. 

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