Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Roku express - netflix and deezer stop playing and remote stops working
I have a Roku streaming stick+ 3810x. Recently both netflix and deeezr play for a while and then they buffer or stop. The remote also stops working. Netflix says check the connection but I can't because the remote does not work. Sometime I'm just moving around the home screen and the remote just stops working for a minute or two then it works again. Sometimes the roku will actually reboot.
It has been working well for a long time (I had similar issues more than a year ago after a s/w upgrade). The s/w was automatically updated on the 7th Aug 2020 (9.3.0 build 4194-50).
Netflix version 5 build 81179068
deezer version 2.3 build 1
My roku stick is no longer behind the TV but placed to the side so there is no interference. I can access the internet just fine from my laptop and I work all day on my laptop with no issues with wifi. I really wish Roku would fix their poor wifi or at least admit it sucks and provide a product with wired connection and IR remote