Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GleiceTheodoro
Level 7

Roku express não encontra minha rede sem fio

Roku express não encontra minha rede wifi, já liguei para a assistência da internet e não tenho nenhum problema, meus outros aparelhos como celular e notebook estão todos conectados só o Roku não a encontra. Já tentei uma conexão via cabo mas também não consigo o Roku já entra pesquisando rede sem fio.

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku express não encontra minha rede sem fio

Hi @GleiceTheodoro

Thanks for the post.

Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.

Regarding your concern, if you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please note that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About or underneath the player itself. You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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