Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku express disconnects from network every 12 minutes

My Roku keeps disconnecting every 12 minutes from the network and I have to check connection then it's good for another 12 minutes. How do I fix this. AT&t help desk said there is a fix but they don't know what it is. And Roku because of the covid-19 has stopped there phone service what a bunch of jerks. HELP PLEASE

1 REPLY 1\
Level 7

Re: Roku express disconnects from network every 12 minutes

your router is set to automatically select a radio channel. If you check the router log you will see the channel change and the reconnect. I search the web for how to change the router from automatic to manual and it resolved my issue. Was very frustrating.

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