Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Ashleyq234
Level 7

Roku express connecting to internet issue

I recently bought a Roku express form target but while setting it up it won’t connect to my internet I have tried restarting the Roku and unplugging everything but it still says unable to connect can someone help!?

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku express connecting to internet issue

Hello @Ashleyq234

Thanks for the post.

Since you are getting an error message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please note that Roku Express (3930X) is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. 

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Roku express connecting to internet issue


@RokuKariza-D wrote:

Furthermore, please note that Roku Express (3930X) is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. 

Let us know how it goes!

All the best,
Kariza


Adding to @RokuKariza-D's post -- Rokus support channels 1-11 in the 2.4 GHz WiFi band, as are used in North America.  If your router supports 2.4 GHz channels outside this range make sure your router is set to use a channel in this range and that you aren't using an auto setting that could select channels outside this range.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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MnTX
Level 8

Re: Roku express connecting to internet issue

I don't what the issue is with the Roku Express and it's internet connection issue. Sometimes it'll stay connected for weeks, other times, I have to either go through the setup or unplug the power from the Roku. It wouldn't be so bad if it was just occasionally, but there are times I have to disconnect the power every day for it to reconnect. I wish it had an ethernet port; I always prefer a hard wired connection.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku express connecting to internet issue

Hey @MnTX

Thanks for reaching out here in the Community!

Have you tried the suggestions I and @makaiguy provided in our posts above? I'd recommend starting there and see if that will resolve the issue you're experiencing with your Roku Express.

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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