Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kcarlisi20
Level 7

Roku express WiFi connectivity

Having poor connection issues with my roku TV. I have two Rokus. One specifically continues to have poor connection while the other one has excellent. One was in my bedroom and one in the living room (not far apart). After switching both device locations, the same roku device continues to have poor connection to the WiFi (so the location of the device is not the issue). Is it time for a new Roku entirely? I’ve had it for about 4 years.

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Roku express WiFi connectivity

See if this helps with the problem unit:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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