Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Hi, I have had a Roku Express for about a year and has been working wonderfully with no issues. Beginning earlier this week, we wake up each morning to find that the Roku has ‘no connection.’ When we try to reconnect to our wifi network, it fails and then prompts to restart the entire device, after which it comes back freshly connected to our wifi. Wait another day and the issue repeats itself. It’s not really much more than a small annoyance right now but i’m starting to anticipte the signal dropping at any moment now and worry that the problem will just get worse. I also know that the issue has nothing to do with my router or wifi in general, since every other device in the house works fine.
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.