Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku disconnected on its own

We use 2 roku's. Both were working fine earlier. Now they both say they are unable to connect to our network. The password for our network has never changed. Never had this issue before. Reset the devices and unplugged them. Our smart is hooked up to the network with no issue. Why would they just stop working not reconnect?

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Level 17

Re: Roku disconnected on its own

Can't answer the why, but it's happened to me several times.

Restart your router, then when the router comes back up, if the Roku still doesn't see your net, restart and reconnect the Roku. Restart and reconnect the other Roku too.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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