Network - Wireless & Wired Connections

[Turmoilbreak1]

I'm trying to reconnect my Roku for another time to Xfinity hotspot. And I goto hotel/dorm option of course and when I do that the prompt shows you giving me the steps to goto wifi and find the "direct-Roku" wifi connection and a password. But it never appears EVER in there. What can do?

[atc98092]

What sort of device are you using to complete the authentication? While the Roku direct connection has always appeared for me, I had a lot of problems using an iPad as the connection device, while my Windows laptop would work every time. 

[Turmoilbreak1]

Roku stick 3600 I believe. And I'm using a generic android smart phone.

[atc98092]

OK, I've used the 3600 myself, only recently switching to a Premiere when I travel. As mentioned, try using something different to complete the authentication. While I did have an Android phone a few years ago, I never tried using it to complete the hotel/dorm setup, so no idea if there's anything specific about the combination. 

[Turmoilbreak1]

Thank you it's something I guess. Unfortunately I do not have another device to try really. I have a laptop but it is currently not working. I may have to upgrade either my phone or Roku. Unfortunately I don't have the money for that. Haha. Thank you so much for trying to help me, I greatly appreciate it.

[Kmanuel5608]

I had this same problem. Factory reset fixed it

[Scars3264]

I had this issue and a simple factory-reset fixed it!! No worries, I still had all my apps in place but I did have to sign back in to each of them after the reset.