Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Roku devices CONSTANTLY getting disconnected from internet
For the last few weeks, all of my Roku devices have randomly disconnected from the internet at once at least 2-3 times a week, and at random times of the day (even mid afternoon). I have them skewed throughout the house on different Tv’s, and even set up a WiFi extender. The odd thing is that none of my other devices (laptop, 2 phones) are affected by the loss of service. The only remedy is to keep rebooting the modem, but I don’t think it’s necessary to power cycle the modem constantly. It’s getting ridiculous. Should I swap out the modem (it’s a Panoramic through Cox) for a new one?
Re: Roku devices CONSTANTLY getting disconnected from internet
i am having the same type of problem and since it only started around the first of the year i suspect we have a roku software issue. usually i could get it working by unplugging my TV and waiting a minute or so but today that wont work. It tells me I have poor download speed but a speed check shows i have like 400mbps download speed. i contacted the TV maker sanyo and after doing a factory reset they said its a Roku issue. How do we get Roku to address this problem?