Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ShaniB
Level 7

Roku is not seeing the wireless network

My Roku device was working just fine until about a week ago. Suddenly it cannot see the network intermittently and when I can connect the signal strength is poor (non existent really).  Our home network is Gigaclear and is 300bps which all other devices in the home connect to with no issue whatsoever.  How do I resolve this?  I have restarted, rebooted, moved the device about (all the fixes that are advised) and nothing has helped. 

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fredneck
Level 11

Re: Roku is not seeing the wireless network

I have seen this question come up from time to time. Others have offered tips like resetting your Router and adding a new password. Clearing cache, on your Roku and rebooting both your Roku and the router may help clear things up.

When on WiFi, the distance away from your router can make a big difference in connectivity and streaming speed. For example, if a router is in another room the video may buffer like crazy but if you place it closer it may play fine.

This is one area where having an Ethernet connection is much nicer because it's hardwired directly from the router to the device. WiFi uses a radio signal which can easily be prone to interference from other devices like garage door openers, congested neighborhoods with other routers all competing for the same WiFi channels.

I remember reading something on this board a long time ago where someone had to place foil above their garage door opener because it was causing interference to their WiFi network and causing issues with their Roku player.

If you have more devices that use Ethernet, a simple network switch lets you add more ports, much like a multi-strip does for electrical outlets. An Ethernet switch has the added benefit of only running one wire from your router to your switch which can be located next to your entertainment center. Instead of needing to run separate Ethernet wires to each device.

Losing network connections can be frustrating. Hope this helps and you get it solved. 

Roku is my favorite streamer, mkvXstream.com has my favorite Roku channels
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mmortal03
Level 9

Re: Roku is not seeing the wireless network


I remember reading something on this board a long time ago where someone had to place foil above their garage door opener because it was causing interference to their WiFi network and causing issues with their Roku player.


I wouldn't be surprised, as my garage door produces audible static on at least one FM station in the car when closing it!

But regarding the issue people are currently experiencing, it seems like it may have to do with Roku breaking compatibility with some routers' 802.11b legacy support. Some people, like me, have been able to uncheck a setting related to this and it fixed the problem, but it makes me wonder if this setting is not exposed in all companies' router settings, even though the code they're based on is the same.

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