Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku continues to lose connections

Roku continually loses it connection with my network and the router is in the net room.. The network connection method is very weak as it pertains to connection to my network. I have 5 Roku devices and they constantly lose connections. very frustrating!

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1 Reply
Roku Employee
Roku Employee

Re: Roku continues to lose connections


Thanks for the post.

Can you please clarify the issue you are experiencing? What kind of Roku models do you have? What kind of router are you using and what frequency is your router broadcasting?

In addition, we would recommend taking a look at the troubleshooting steps outlined in our Support pages here:
What should I do if I cannot connect to my home network or the internet?
Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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