Network - Wireless & Wired Connections

[Josstr2]

My roku will not connect to wifi/internet in only one room in the entire house. I have restarted my roku and router respectively. The roku also was able to connect in this room before, so what is the deal?! I need help ASAP

[dgrace]

Obviously something has changed, maybe not with your router or roku but in that room. Any new electronics added? Mirror on a wall can block signal. Has the router been moved, or any other things in the signal path? 

[Josstr2]

No nothings changed. Our router did randomly restart one day but everything works. I moved the this roku to a different room and it worked it just stopped working in one room since the reboot

[dgrace]

Since you say that it works when in other areas, then its most likely ok. Are you able to get into your router and save it's setup file and then reset it to factory settings? That way you can easily replace your settings and possibly fix any glitches that could have caused or been made by that sudden shutdown.

[Josstr2]

We did that and setup new settings since we had to call xfinity for the router problems

[dgrace]

Is it possible that the problem room is close to another network that could be interfering? A neighbor?

[Josstr2]

It’s possible but why would the interference kick in now?

[RokuTannerD]

@Josstr2

Sorry to hear about the sudden issue! Give these steps a try to see if you can revive the connection:

https://support.roku.com/article/208755728

If you've tried adjusting your router's wireless channel, etc. and you still aren't seeing success, please PM me with your Roku account email address, the serial number of your player from Settings>System>About and I'll have a member of our Support team reach out directly to assist you further. 

-Tanner

[JEFF512]

How do I hook up my Radicchio in my room it will not connect to watch Netflix can you help me figure this out so I can hook it up tonight

[wthomprn]

Tanner I have had the inability to connect to my internet and tried all of the advice from the website, restarted the device and my network without success. I also have 2 other ROKU devices that work flawlessly. I tried to return it as I believe it is defective, getting it as a gift it exceed the 30 days of manufacture returning. The phone number that I also was given at Walmart, was a recording to visit the site and send and email, which I could not find, so this forum will hopefully guide me there.

Thanks for the help.