I purchased a TCL 55' Roku TV for black friday and have been trying to set it up all day. My iPhone hotspot works perfectly with the tv, however, I get error 014.50 when I try to connect my CenturyLink all-in-one Callix modem/router. The modem/router is not far at all as I have a small apartment, and I have tried EVERYTHING and it is still not working. Disabling network pings doesn't work, I also manually updated the firmware to 8.0.0, and it's just beyond me at this point. Figured I'd post here for some help before I return the TV and just opt for another smart TV without Roku. Any help would be greatly appreciated!
Also, it does not work wired either. The error code is 013.50, when looking at the 3 steps it gets stuck after the first one. The second one says something like "connecting to local network" and it comes up with a red X after a while. Roku support didn't do anything for me, either did TCL support or my ISP (CenturyLink) and I'm beyond fed up with this thing.
Thanks for any help.
Security wouldn't matter if it won't connect wired either. Do you have access to the internal settings of that modem/router? Most likely not since it belongs to your isp, but they do have model specific information online., so maybe you are allowed to alter settings. I'm thinking that it's being blocked by that.
Maybe you can find the exact model of your modem/router and get some settings help from their website. I'd suggest looking at what were shown as default settings compared to what yours has, and also any logs showing devices connected. Your roku will have two MAC addresses, one wifi and one wired. Look to see if it has ever attempted connecting. If possible, see if you can manually put its MAC into the router as an allowed device.
When you get the router model let us know and we can poke around in the manual too.
Something to try. It looks like folks have had issue with this before with the roku premier+ and it having a special character presented for dhcp. Your router has blocking of special characters on by default. No idea what your roku presents but might be worth disabling this.