Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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bpreston32
Level 7

Roku cannot find wifinetwork

Roku randomly became unable to pick up my wifi signal after many months of connecting just fine. Able to pick up hotspot signal, but nothing for wifi.

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3 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Roku cannot find wifinetwork

Hi @bpreston32,

Thanks for letting us know about the home network issue that you are experiencing.

Please follow the steps here to get up and streaming: What should I do if I cannot connect to my home ... - Roku

We also recommend rebooting both your wireless router and your Roku device.

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

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DHG3
Level 8

Re: Roku cannot find wifinetwork

I’m having the same problem on multiple Roku Premier devices starting about two days ago. So are multiple others in these forums. Have been through all the troubleshooting to no avail. Other wifi devices working fine. Speed and signal strength not a problem. Shows my network on list but will not connect. 

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MaryFranco
Roku Employee
Roku Employee

Re: Roku cannot find wifinetwork

Hi @DHG3,

Thanks for the note.

What network frequency is your router using? If you have the Roku Premiere and it is a single-band wireless device which means it only supports a 2.4 GHz connection. Your Roku Premiere will not recognize the 5Ghz network. You need to make sure that your 2.4 GHz network is active by using your mobile phone and check if you can detect the 2.4 GHz network. We also suggest you reach out to your Internet Service Provider or ISP for assistance in checking if the 2.4 GHz network is active and not hidden. 

Thanks,

Mary

 

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