Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mickjn
Level 8

Roku can’t see access point in same room

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I have a new roku premier placed above a wired access point. The access point works fine but the roku does not see it but it sees my router which is in another room. Any ideas?

 

thanks

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Mickjn
Level 8

Re: Roku can’t see access point in same room

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Thanks changed to channel 6 and premier see ap but now says can’t connect

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atc98092
Level 21

Re: Roku can’t see access point in same room

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The Premiere is single band, so it can't see a 5 GHz access point. For 2.4 GHz, it must be on channel 1-11. Most access points don't have a channel higher than that, but there are a few. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Mickjn
Level 8

Re: Roku can’t see access point in same room

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Thanks changed to channel 6 and premier see ap but now says can’t connect

View solution in original post

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atc98092
Level 21

Re: Roku can’t see access point in same room

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If you have a special character in the password, that might be an issue. Try just using letters and numbers for the password.

Also, some users have had problems connecting to WiFi if the access point has legacy protocols enabled. For some WAPs it's a checkbox that's labeled something similar. For others it might just be having 802.11b enabled. It's highly unlikely you have a device so old that it only supports 11b. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Mickjn
Level 8

Re: Roku can’t see access point in same room

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Lowered ap speed on 2.4 to 145 now works great

 

thanks

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