Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku can't connect to Network!

For the first time ever, I am switching over to wireless because of the new setup in my new house. Problem is, my Roku refuses to connect to the network (error code 014). I can see the network, but it won't connect. I even did a hard reset, but now I'm stuck at the setup screen. I have that Comcast modem/router all in one. Can anyone help me try and figure this out?

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Community Streaming Expert

Re: Roku can't connect to Network!

Your post implies you previously had a non-wireless connection, which would mean you have a model with an Ethernet jack.  That, in turn, implies you have a model that supports both wifi bands, 2.4 GHz and 5 GHz, since the less expensive models with only 2.4 GHz don't have Ethernet jacks.

I can't help you specifically with a Comcast modem/router, but I can tell you Rokus will only connect to channels 1-11 in the 2.4 GHz band and channels 36-48 & 149-165 in the 5 GHz band.  If your router is set to use channels outside these ranges, the Roku won't connect.  The router may also be set to auto-select the channels it uses, and could be setting you, or switching you to, one the Roku can't use.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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