Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jakelyods58
Level 7

Roku can't connect to Network

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For the first time ever, I am switching over to wireless because of the new setup in my new house. Problem is, my Roku refuses to connect to the network (error code 014). I can see the network, but it won't connect. I even did a hard reset, but now I'm stuck at the setup screen. I have that Comcast modem/router all in one. Can anyone help me try and figure this out?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku can't connect to Network

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@jakelyods58

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I cannot connect to my home network or the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku can't connect to Network

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@jakelyods58

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I cannot connect to my home network or the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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BDunning72
Level 7

Re: Roku can't connect to Network

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I am experiencing the same issue. I'm trying to connect and it is giving me 014.50 error code. I already did a reset on my router. My phone is connected fine to the wireless network. The Roku TV won't. I don't know what else to do. 

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TomElk
Level 7

Re: Roku can't connect to Network

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My Roku is connected to my network and signal strength is "excellent". Nevertheless, about 1/4 of the time, when I turn on the TV the Roku does not connect to the network. I then have to restart Roku to get it to connect. Do I just have to live with this inconvenience, or is it possible that something is wrong with my Roku box? If so, can I exchange it for a new one?

Thanks,

Tom

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku can't connect to Network

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Hi @BDunning72 @TomElk

Thanks for the posts,

We recommend starting here to troubleshoot Network issues: What should I do if I cannot connect to my home ... - 
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

Thanks,

Mary

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